![SuperAgent - How the Face of Customer Service has Changed Forever.](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1659256667298-76IE1IBL1K0NN961W3L1/SuperAgent+Natalie+Calvert.jpg)
SuperAgent - How the Face of Customer Service has Changed Forever.
The birth of a new type of employee, the hybrid working customer service ‘SuperAgent’.
![Flexible Working vs. Hybrid Working – What are the Implications for Your Business?](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1659255321580-JP5KOCPAPEMYWTQ1314N/Hybrid+v+Flexible+working.png)
Flexible Working vs. Hybrid Working – What are the Implications for Your Business?
Flexible working and hybrid working are vastly different arrangements.
![3 Step Action Plan: How to Align CX + EX.](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1659256800851-YSBH6TZZ799OCQ4KBWMJ/CX%2BEX+Natalie+Calvert.jpeg)
![36 Point Checklist for Hybrid Working From Home](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1659255436570-7X9J7XPCVXBP1S0RNOML/36+point+checklist+working+from+home+Natalie+Calvert.jpg)
36 Point Checklist for Hybrid Working From Home
The factors that make Hybrid Working successful.
![4 Game Changing Skills for Team Managers](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1659255502392-T4TMYQFVJ36C2W4KPS98/Game+changing+skills+for+managers+Natalie+Calvert.png)
![A New Era, A New Type of Worker, The Hybrid Worker.](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623465728405-MU9EUE1HGH1VL8T5JBU6/bloghead2-01.png)
A New Era, A New Type of Worker, The Hybrid Worker.
Our working arrangements, however are unlikely to return to what they once were. The pandemic arrived and became the catalyst for almost every company having to make adjustments to their whole way of working. Those who adapted discovered new ways of working that are here to stay, and we have entered a new era.
![4 Awesome Habits of Successful CX+EX Coaches](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623467663764-O8RVBM0SDTIBMTKO2GYL/CX-High-Performance-Arrow-People-300x187.jpg)
4 Awesome Habits of Successful CX+EX Coaches
Why do some CX coaches rocket results and others just fizzle out? Natalie Calvert, director of CX High Performance explains what you can learn from elite customer experience (CX) coaches.
![6 CHARACTERISTICS OF HIGH PERFORMING CUSTOMER TEAMS](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623467311167-A948J2X8MWPLAVIB49PQ/6%2Bcharacteristics%2Bof%2Bhigh%2Bperforming%2Bteams.png)
![6 THINGS EMPLOYEES WISH THEIR CUSTOMER LEADERS WOULD DO](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623468146192-AYJIFWOPX7CC0ZUPMD0A/Wishes.jpg)
![IS YOUR BUSINESS PRETENDING TO BE CUSTOMER-CENTRIC?](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623466526819-DHAMOZL2X6LE40URXBVM/Is%2Byour%2Bcustomer%2Bking.jpg)
![9 WAYS TO HELP CX STAFF COPE WITH STRESS](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623468986663-EEVDLME9985SABO4EFQI/Woman%2Bstress.jpg)
![CAN YOUR TEAMS REPLICATE WORLD CLASS CUSTOMER SERVICE PERFORMANCE?](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623468427205-VPXLBZX8AN12KYZK7287/World%2Bclass.jpg)
![ARE ‘LOVED’ BRANDS THE MOST VALUABLE BRANDS?](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623467156638-C03N8BO1MMF4P0QLXVL1/Lego%2BAmazon.jpg)
![HOW TO ALIGN EMPLOYEE ENGAGEMENT WITH CUSTOMER EXPERIENCE](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623466096087-AFKH8XXGZLVCL2ZEN0LY/Are%2Byour%2Bemployee%2Band%2Bcustomer%2Bobjectives%2Baligned%2Btext.png)
![FIX EMPLOYEE ENGAGEMENT TODAY, DOMINATE COMPETITION IN FIVE YEARS](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623469160065-RWX0H9S89YPUJYYH08O5/Screenshot%2B2021-04-04%2Bat%2B23.56.24.png)
![HOW BRAND PERSONALITY BECAME THE PRIMARY BUSINESS DIFFERENTIATOR](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623468298517-T180KXVPZP2I9NIVH877/networks.jpg)
![EXCITED ABOUT AI? WAIT TO YOU SEE WHAT HUMAN INTELLIGENCE CAN DO](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623466696143-U6ZMRTJFWOQTGZSJ1KCH/Human%2Bintelligence.jpg)
![CRISIS ON THE HIGH STREET: WHAT WILL BRING CUSTOMERS BACK?](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623469515174-D9X1KJA6WQKJBGFGI92T/High%2Bstreet2.png)
![WHY IS NO ONE CHAMPIONING THE SERVICE SECTOR?](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623469318190-8AF06874YLF7LYU9FLB9/Clapping.jpg)
![INTRODUCING: THE SCIENCE OF HIGH PERFORMING CUSTOMER TEAMS](https://images.squarespace-cdn.com/content/v1/60afe85757b555144291226c/1623468595097-9RX7PQKF8755NE0Y72GF/Customer%2Bscience.jpg)