Helping ambitious leaders transform customer experience and employee experience.
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Game changing CX+EX Masterclasses for leaders and teams
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Award winning, trusted expertise
Customer Experience + Employee Experience = Business Results
Customer Experience
Companies with engaged employees had 89% greater customer satisfaction and 50% higher customer loyalty than ones with disengaged employees
Culture
Good company culture increases revenue by x4
Employee Experience
Companies with engaged employees had 89% greater customer satisfaction and 50% higher customer loyalty than ones with disengaged employees
Success
Companies with highly engaged workforce are 21% more profitable
The results are compelling…
Discover the power of CX+EX
Apply the science of customer experience and employee experience
Learn the art of how people emotionally connect and deliver exceptional customer experiences
Develop your leaders to authentically engage their teams
Achieve Customer Experience and Employee Experience (CX+EX) alignment, for long term sustainability
Time to transform?
▶︎ Become a customer & employee centric organisation
▶︎ Achieve a sustainable step change in performance and results
▶︎ Deliver your game changing transformation programme - supporting digital transformation
You will achieve more, faster. Guaranteed.
Blog - Latest reading and articles
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SuperAgent
The role of the customer service advisor has changed forever.
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Flexible v Hybrid Working
What are the implications for your CX organisation?
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CX+EX
3 step plan to align customer and employee experience